Devon + Lang offers a one-year manufacturer’s limited warranty on products purchased on the Site and through authorized third-party sellers.
Warranty requests must be communicated to Devon + Lang within one-year of the original purchase. If the issue is communicated outside of the one-year window then this policy no longer applies.
For all warranties requests, we require that you contact us before sending anything back. All claims must be accompanied by proof of purchase (invoice or receipt).
To initiate a warranty request, please contact our Support Staff team via email at email@example.com with the following information:
- Your order number or proof of purchase indicating a transaction date within the past 12 months.
- Your shipping address.
- The style name and color of the item(s) that you wish to warranty.
- A photo showing the defective issue.
- A brief description of the issue also helps us process your request faster.
If a product is determined by Devon + Lang to be defective, Devon + Lang will work to find a reasonable resolution for you. The reasonable determination of whether the product is defective shall be made by Devon + Lang in its sole discretion with consideration given to the overall wear of the product.
Items can only be exchanged, not refunded, and you are responsible for shipping costs and import duties/taxes.
Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, repair, or purchased from an unauthorized seller. This policy can only be used once per product, and is not applicable to replacement products offered through previous warranty claims.