We're Committed To Your Perfect Fit
We understand that online shopping comes with some uncertainty. We want you to be completely satisfied with your purchase — that's why we offer a 30-Day Try-On Guarantee for our Underwear. Our Try-On Guarantee program allows you to purchase your first underwear order stress-free and ensure the perfect fit. Please see our return and exchange policy for all other products here.
Here's how our 30-Day Try-On Guarantee works:
1. Review Our Size Chart and Place Your OrderBefore placing your order, be sure to consult our size charts to select the right size. We want to ensure you get the perfect fit from the start.
2. Try on ONE Pair
Once your order arrives, try on ONE pair of underwear to see if it's a perfect fit. This will help you decide if you need to size up or size down.
3. Not the right fit? No worries!
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! You have 30 days from the day you receive your package to start a return. Fill out our exchange form here. Once we've received your return form, we will send you ONE replacement pair in your correct size. (You can keep the pair you've tried on; we don't want it back).
Start Your Return/Exchange Here
4. Ordered More Than One Pair?
Exchange your unopened pairs for the right size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please email us at hello@devonandlang.com to arrange an exchange.
Important Notes:
*Our 30-Day Try-On Guarantee starts from the day you receive your package. Items purchased between November 1st and December 24th, 2024 will have an extended Try-On Guarantee period cut off date of January 25th, 2025.
* We will replace ONE pair of opened underwear per order only.
*We cannot accept the return or exchange of worn underwear for hygiene and health reasons.
*If returns coverage is purchased at time of checkout, return shipping is covered. Otherwise, customer will be responsible for cost of return shipping.
*When contacting us, please have your order number ready for a smooth and efficient process.
*We reserve the right to refuse any returns or exchanges that show signs of wear or don't meet above requirements.
If you have any questions or need assistance, feel free to reach out to our friendly team here.
Have questions or unsure about fit?Contact Us |