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How Our Guarantee Works
- Make an order! Whether that being one item or multiple items, you are still covered.
- Once you have received your order, open one size at a time and try on the product.
- Not the right fit? No worries! All you have to do is contact us and we are more than happy to exchange any unopened packages and the one item that you tried on for the correct size.
- When contacting us, please include your 4 digit order number and the product that you are having difficulties with.
- We will then email you a return label (from Canada Post) and ask you to return all unopened packages. Your packages will be shipped to you with the method that was selected in your original purchase.
- Please note that the 30 days Size/Try-On Guarantee will start the day the package has been received by the customer. This program only covers one unopened package and we highly recommend to all our customers to open one size of the product and try it on before opening the rest of your packages.
*Our Try-On Guarantee will be extended to January 8th, 2024 for orders place between November 24 - December 1, 2023.
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