EXCHANGES + RETURN POLICY

Your comfort is our main priority and we understand the stress of online shopping. Read below for our return and exchange policies for our life-changing products.

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Underwear Policy

Our Try-On Guarantee program allows you to purchase your first pair of underwear with no worries. Curious about how our 30-Day Try-On Guarantee works? Click below!

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IMPORTANT NOTES
KEY INFORMATION
Our 30-Day Try-On Guarantee starts from the day you receive your package. 
We will replace ONE pair of opened underwear per order only.
We cannot accept the return or exchange of worn underwear for hygiene and health reasons.
If returns coverage is purchased at time of checkout, return shipping is covered. Otherwise, customer will be responsible for cost of return shipping.
When contacting us, please have your order number ready for a smooth and efficient process.
We reserve the right to refuse any returns or exchanges that show signs of wear or don't meet above requirements.
If You Have Any Questions Or Need Assistance, Feel Free To Reach Out To Our Friendly Team here.

Bria Bralettes Policy

Bralettes can be returned or exchanged for a full refund within 30 days, as long as they are in like-new condition, unwashed, with tags and original packaging. No signs of wear, deodorant marks, or pet hair are allowed. Returns shipping is free if coverage was purchased at checkout; otherwise, the customer covers the cost. We reserve the right to refuse returns that don't meet these conditions.

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Emily Bodysuits Policy

Emily Bodysuits can be returned or exchanged for a full refund within 30 days, as long as they are tried on with underwear, unwashed, in like-new condition, with tags and original packaging. No signs of wear, deodorant marks, or pet hair allowed. Returns shipping is free if coverage was purchased at checkout; otherwise, the customer covers the cost. We reserve the right to refuse returns that don’t meet these conditions.

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Final Sale Items

Final Sale Items cannot be returned or exchanged and include:
All marked-down and last-chance items, including any items purchased
during sale events such as Summer Sale, Black Friday, and Cyber Monday.
All socks and face masks are final sale.

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Terms, Conditions + Legal Stuff
Policies & Legal Terms
The Try-On Guarantee policy applies only to Devon + Lang underwear (Bria Underwear, Journey, Hustle Collection; excludes Bria Bralettes and Emily Bodysuits) purchased directly from Devon + Lang or from a Devon + Lang authorized dealer. Proof of purchase is required. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable and the responsibility of the customer. 

You may be required to return unopened products you no longer want from your order to a Devon + Lang handling centre in order to receive credit. If you are asked to return products to a Devon + Lang handling centre, a Devon + Lang Support Staff will email you an electronic return shipping label. You are responsible for printing the electronic return shipping label provided to you via email and affixing it to the parcel prior to shipping. Only electronic return shipping labels will be provided to you. The package must be delivered by you to the carrier advised to you by Devon + Lang Support Staff. If you return product to Devon + Lang via any method other than using the Devon + Lang-issued return shipping label, you shall assume the delivery charges and the legal risks for products returned.

If your return is accepted and your purchase was made on the website, any amount debited from your method of payment with regard to the product will be credited. Devon + Lang reserves the right to refuse any returns or exchanges that show any signs of wear, marks or pet hair, or don't meet above requirements. All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable and the responsibility of the customer.
If returns coverage is purchased at time of checkout, return shipping is covered. Otherwise, customer will be responsible for cost of return shipping.
We reserve the right to modify our policies at any time without notice. 
Should you require information or help, please check our FAQ to see if your question has been answered. Otherwise, contact us by email or by phone and we will be happy to assist you. Here.