What material is your underwear made of?

Our underwear is made from super soft modal! The composition is 92% Modal and 8% Spandex for stretch. 
Our Hustle boxers are made of an athletic composition blend of 90% polyester and 10% spandex to keep you dry during activities.
The mesh panels on our Bria solid colours are 80% nylon 20% spandex.
The anti-chafing thigh panels on our men’s boxers are 90% polyester and 10% spandex.
The gusset in our women’s underwear is made of 95% cotton and 5% spandex. Our 2024 collection has 100% cotton gussets. 

What's the difference between the Journey boxer, Hustle Boxer, and Venture boxer?

Our Journey and Venture boxers are very similar in that they are made of the same material and have all the same features — the difference lies in their pouch. Journey features our patented cross-over pouch, while Venture has our swing pouch. Both styles separate your balls from your legs and keep you comfortable all day long. Please note Venture is our only men’s boxer available in the US, while Journey and Hustle are both available in the rest of the world.  Hustle is our activewear boxer made from an athletic material suited for movement, and features the same patented pouch and 6” inseam as Journey. 

What size is right for me?

Take a look at our size chart and measure yourself to ensure you’re getting the best fit here. 
For our women’s styles and pouchless bikini and boxer, we recommend sizing down.
For our men’s styles and all pouched underwear, we recommend taking your regular size. 

Don’t worry - if you’re not happy with the fit, we offer a Try On Guarantee.

How should I care for my Devon + Lang Underwear?

Here’s how we suggest taking care of your Devon + Lang underwear to ensure they last as long as they should and to keep colours vibrant and fabric soft: 

• Wash and dry in a mesh laundry bag
• Add a cup of white vinegar to first wash to keep colours bright
• Machine Wash Cold
• Tumble Dry Low

The style I want is sold out, now what?

The majority of our patterns are manufactured as a one-time run. If you’ve got your eyes on a particular colour or pattern, we encourage you to take advantage of your size being in stock. Our essential colours, which will stay in stock, include Obsidian, Skin Light and Skin Bronze. If a pattern is extremely popular, there is a small chance we will bring it back a second time. You can opt in to be notified when a pattern comes back in stock in your size, but there is no guarantee that it will be restocked. You can do this by clicking on ‘notify me when available’ on a sold out item and entering your information. 

Where do you donate underwear?

With every purchase made we donate a pair of underwear to organizations supporting vulnerable communities across Canada. This includes organizations like: The Calgary Drip-In Centre, Alpha House, The Alex, woods Homes, The Mustard Seed, The United Way, CBFY, Leftovers Society, Youth Unlimited Calgary, and Fresh Routes. 

We believe that new, clean underwear is a basic human necessity. The simple gift of clean underwear provides an opportunity for self-care, health, and well-being. We have set a goal to donate over 500,000 pairs of underwear in the next 10 years — help us reach it!

If you are an organization in need of underwear, or if you have an organization you recommend we donate to, please contact us here. 

Where can I shop in person?

You can find Devon + Lang across the provinces in some cool shops. Check out our list of current Stockists here!

You can also visit us and shop our inventory at our Wear House on weekdays from 10 am - 4 pm. We’re located in Shedpoint at Unit #130 1212 34 Ave SE Calgary, AB, Canada, T2G 1V7.

What is the warranty on Devon + Lang underwear?

When taking care of your underwear using our recommended washing methods, your underwear should last.

If your underwear has any defects such as rips or holes in the first 30 days, we will replace your underwear. We ask that you send photos of the defect(s) to support@devonandlang.com.

Where are your products manufactured?

Our products are designed in Calgary, Alberta, Canada and manufactured in China.

How do I make changes to my subscription (underwear style, mailing address, credit card, etc)?

You can log into your subscription account to make changes here.

Can I request a specific or repeat print for my next subscription?

To request a specific print for your subscription, please email your request to support@devonandlang.com. We will do our best to fulfill your request dependent on available inventory.

If I live in the US, can I make a subscription order?

Currently, our subscription service is only available in Canada at this time.

What if I want a matching subscription?

Matching underwear is a must! Please send us an email at support@devonandlang.com to make your request. We will do our best to fulfill your request dependent on available inventory.

What’s the processing time once I place my order?

Orders are processed Monday through Friday with the exception of Holidays.
Please note we do our best to fulfill your order within 3-4 business days. We will e-mail you to let you know of any issues or slow downs in our processing.

Approximate Shipping Times:
Standard Canada: 3-9 Business Days
Standard US: 4-8 Business Days
Standard Intl: Up to 10 Business Days

What are your shipping rates?

We offer a range of shipping options available at check out. Rates are calculated based on your location and are at the expense of the consumer. We also offer an untracked Letter Mail option for our Canadian customers purchasing only one (1) pair of underwear for $3 CAD.

What's the difference between letter mail and standard mail?

Letter mail is used to ship items the size of a letter or extra small package and is untracked, while standard mail is for small to large packages and is tracked. 

What carriers do you use?

We use a variety of carriers to get you your underwear as quickly as possible. Carriers might include UPS, Canada Post, Canpar Express, FedEx, Purolator, and Deeleeo. Carriers are subject to change without notice. 

Do you ship internationally?

Yes! The whole world deserves fun, comfortable underwear. We currently ship anywhere and everywhere Canada Post does.

How do I track my package?

Tracking can be found in your order shipping notification. Please note orders shipped via letter mail are untracked. Please e-mail us if you did not receive a tracking number within a few days of ordering at support@devonandlang.com.

Where does D+L ship from?

Your Devon + Lang underwear and accessories ship right from our Wear House located in Calgary, Alberta. You can opt to pick up your order at our Calgary Wear House too!

I haven’t received a confirmation email for my order, what do I do?

You should receive a confirmation email within a few hours of placing your order. Please check your junk folder, and email us at support@devonandlang.com if you haven’t received a confirmation email.

Can I edit or cancel my order?

Yes, you can make edits and cancel your order before it has shipped out. Please email us at support@devonandlang.com to make any changes or cancel. If your order has already shipped, you will need to submit a return or exchange. See our exchange and refund policy here. 

My products arrived damaged, what do I do?

We are not responsible for damaged items after items have left our Wear House. Please fill out this form here or feel free to reach out to us at support@devonandlang.com and we can see what we can do for you!

My package is lost/did not arrive, what should I do?

Feel free to reach out to us at support@devonandlang.com and we can see what we can do for you!

What is your exchange and return policy?

Your comfort is our main priority and we understand the stresses of online shopping.

See full details of our return + exchange policy here.

What is your 30-Day Try-On Guarantee?

To ease the stress of online shopping, we offer a 30-Day Try-On Guarantee to ensure you get the right fit for your first Devon + Lang underwear purchase. Final sale items are excluded from our Try-On Guarantee.

See full details here.

I ordered/received the wrong style and/or size, what now?

If you ordered or received the wrong style, size, or pattern, please fill out our return + exchange form here.

Enjoy package protection and easy returns and exchanges when you checkout with Redo!

When checking out, Redo will automatically be added to your cart. Including 'Free Unlimited Return Valid in Us and CA' in your cart allows you to return or exchange your items for free and coverage for if your package is lost, stolen, or damaged. To checkout without this coverage, please select 'Checkout without free returns & package protection' located under the teal 'CHECKOUT+' button in your side cart.

What payment methods do you accept?

We accept all credit cards, MasterCard, American Express, Visa Debit cards, Apple Pay, Google Pay, Shop Pay, Discover Cards, and PayPal. 

My coupon code isn’t working, now what?

If you’ve already double-checked you’ve entered the right code and reset your cache, please reach out to us at support@devonandlang.com and we’d be happy to assist you. If you’ve already placed your order, you can still contact us.

How do I use my gift card?

Click on your cart in the top right corner of your screen. Once you’ve selected ‘Check Out’, it will take you to a new screen with a section to enter ‘Discount code or gift card’. Enter the gift card code in that space, and hit ‘Apply’.

Please reach out if you have any issues with your gift card at support@devonandlang.com.

Taxes + Duties 

Taxes are not included in our listed prices. Taxes are based on your location as the consumer.

British Columbia: 7% PST / 5% GST
Manitoba: 7% PST / 5% GST
Saskatchewan: 6% PST / 5% GST
Ontario: 13% HST
Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island: 15% HST
All remaining Canadian provinces: 5% GST

Duties and taxes are the sole responsibility of the customer. Duties and taxes may be charged by your country’s customs agency.

USA Tariffs

Due to updated duty and tariff laws by the Government of the United States, your order may be subject to customs and duties fees. Any import fees charged upon delivery such as duties, taxes, tariffs, or other fees are the sole responsibility of the customer.