FAQ
What payments do you take?
We accept American Express (in Canada), MasterCard, Visa, PayPal, Shopify Pay, Google Pay, and Apple Pay.
How do I know my order went through?
Upon submitting your order, you will receive a confirmation message on the screen. Moments after placing your order, you should receive a confirmation email with your order number to the email address provided.
I just placed my order online but have not received an e-mail confirmation yet, has my order been received?
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation please Contact Us.
Can I change or cancel my order once placed?
Usually not. We try our best to ship out orders as quickly as possible. Feel free to Contact Us however if you realize the error fast enough and we will do what we can to support!
How do I know when my order has shipped?
An email will be sent to you once your order has shipped and will include your tracking number. Please note, the package may not be trackable until the shipment has been picked up and scanned by the carrier.
When will my order ship?
Please allow us 2 business days from the time of purchase to ship your order. Please note that this time could be delayed during high volume seasons like Black Friday or Holidays.
Where does my order ship from?
All orders are shipped from Calgary, Alberta, Canada
How much is shipping?
We provide free shipping on all orders over $65 (CAD or USD, depending where you ship to) and flat rate $5 shipping (again, CAD or USD based on where it is shipping to) for orders under $65. Express shipping is also available and the prices will vary based on location.
How do I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. Please allow 24 hours for the tracking information to update accordingly.
Do you ship internationally?
Sorry, rest of the world, but right now we are only shipping to Canada and the US.
What is your return and try on guarantee policy?
Try On Guarantee
Your comfort is our main priority, so if you need to adjust the size or style of your order on your first boxer or mask just say the word within the first 30 days of purchase and we will ship you a different size or style for free or issue a refund.
No Return Necessary.
Contact Us to get started.
Returns and Legal Stuff
The Try On Guaranteee policy applies to any Devon + Lang product purchased directly from Devon + Lang or from a Devon + Lang authorized dealer.Proof of purchase is required. If you are not satisfied with your product for any reason, Devon + Lang will provide a full refund within thirty (30) calendar days of purchase. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. After 30 calendar days from purchase, this policy no longer applies.
You may be required to return unopened products you no longer want from your order to a Devon + Lang handling center in order to receive credit. If you are asked to return products to a Devon + Lang handling center, a Devon + Lang Support Staff will email you an electronic return shipping label in PDF format from an authorized carrier. You are responsible for printing the electronic return shipping label provided to you via email and affixing it to the parcel prior to shipping. Only electronic return shipping labels will be provided to you. The package must be delivered by you to the carrier advised to you by Devon + Lang Support Staff. Devon + Lang will only assume the delivery charges and the risks of loss and damage when the return shipping label provided by Devon + Lang is applied. If you return product to Devon + Lang via any method other than using the Devon + Lang-issued return shipping label, you shall assume the delivery charges and the legal risks for products returned.
If your return is accepted and your purchase was made on the website, any amount debited from your method of payment with regard to the product will be credited. All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable.
Please allow at least 7 business days from when the goods are received at the Devon + Lang handling center for refunds to be processed.
What is your warranty policy?
Devon + Lang offers a one-year manufacturer’s limited warranty on products purchased on the Site and through authorized third-party sellers.
Warranty requests must be communicated to Devon + Lang within one-year of the original purchase. If the issue is communicated outside of the one-year window then this policy no longer applies.
For all warranties requests, we require that you contact us before sending anything back. All claims must be accompanied by proof of purchase (invoice or receipt).
To initiate a warranty request, please contact our Support Staff team via email at hello@devonandlang.com with the following information:
If a product is determined by Devon + Lang to be defective, Devon + Lang will work to find a reasonable resolution for you. The reasonable determination of whether the product is defective shall be made by Devon + Lang in its sole discretion with consideration given to the overall wear of the product.
Items can only be exchanged, not refunded, and you are responsible for shipping costs and import duties/taxes.
Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, repair, or purchased from an unauthorized seller. This policy can only be used once per product, and is not applicable to replacement products offered through previous warranty claims.
What makes your boxers so special?
Besides being made with love, all of our boxers use our patent-pending Folded Crossover Pouch. It provides an unparalleled level of freedom and support. It’s folded panels conform to any body type, and the hammock-like crossover pouch cradles and separates your most valuable assets. Nice.
If you are tired of tearing holes in your boxers and dealing with uncomfortable chafing, the inner-thigh fabric of our boxers is made from a durable athletic fabric blend that reduces friction, wicks moisture, dries quickly, and doesn't tear.
Are these boxers good for sports?
Yes. All of our boxers are great for taking out to the field, or at the gym. In particular we recommend our Hustle Collection as they were designed specifically with workouts in mind.
How should I wash my boxers?
We recommend washing your boxers in cold water, and tumble drying on low.
Is there a satisfaction guarantee?
Your comfort is our main priority, so if you need to adjust the size or style of your order on your first boxer or mask just say the word within the first 30 days of purchase and we will ship you a different size for free or issue a refund.
No Return Necessary.
Contact Us to get started.
Where are you manufactered?
Devon + Lang proudly works with businesses all over the world. Our business headquarters are located in Calgary, Alberta, Canada and our designs come to life at a state-of-the-art facility in China.
How is an inseam measured?
Currently, all of our boxers have a 6" inseam. To get an idea on where the boxer will sit on your legs from home you will want to measure from the inside of your crotch and down your leg.
What makes your masks special?
When we designed our masks we wanted to make one that could be worn for hours without discomfort. We did this in a few distinct ways from our competition;
1. Multiple Mask Sizes
Our masks come in 5 different sizes which means the nearly any face size will be safely, and comfortably protected.
2. Premium Materials
The outer layer of our masks are made from soft, silver-infused modal, with an inner layer made from a modal/alginate blend. Our fabrics are unbelievably soft, and many customers forget they are even wearing a mask.
3. We Meet WHO guidelines
Our masks meet both the WHO recommended guidelines for non-medical masks, as well as the Canadian Government mask recommendations.
How should I wash my mask?
Make sure that you remove the included PM2.5 filter along with the nose wire if you mask comes with one before washing
We recommend washing the mask in warm water, and hanging the mask to dry. Putting the mask in the dryer may cause shrinking
Is there a satisfaction guarantee?
Your comfort is our main priority, so if you need to adjust the size or style of your order on your first boxer or mask just say the word within the first 30 days of purchase and we will ship you a different size for free or issue a refund.
No Return Necessary.
Contact Us to get started.
Where are you manufactered?
Devon + Lang proudly works with businesses all over the world. Our business headquarters are located in Calgary, Alberta, Canada and our designs come to life at a state-of-the-art facility in China.
Anything else I should know?
We have an even more in depth Mask FAQ you can check out if you have more mask questions.
Can I combine cupons?
Only one coupon is allowed per purchase, and can be applied at the cart or checkout page. These coupons can be combined with (most) products that are currently on sale.
Any other questions that we should add to the FAQ? Feel free to Contact Us.