FAQ: Orders & Payments

What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express (in Canada).

We also accept PayPal and mobile users can use Apple Pay, Google Pay, Shop Pay. All will be available with Express Checkout.

Based on the category of goods and location delivered, Devon + Lang may be required to collect the applicable local tax. Rates vary based on province/state, county, or city, but the exact total is seen at checkout.

We do not accept personal checks, Paypal Credit, or money orders.

How do I know my order went through?
Upon submitting your order, you will receive a confirmation message on the screen. Moments after placing your order, you should receive a confirmation email with your order number to the email address provided.

I just placed my order online but have not received an e-mail confirmation yet, has my order been received?
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation please Contact Us.

Can I change or cancel my order once placed?
Usually not. We try our best to ship out orders as quickly as possible. However, feel free to Contact Us if you realize an error as quickly as possible, and we will work together to resolve the situation.

How do I know when my order has shipped?
An email will be sent to you once your order has shipped and will include your tracking number. Please note, the package may not be trackable until the shipment has been picked up and scanned by the carrier.