What is your return and try-on guarantee policy?
Should you require information or help, please check our FAQ to see if your question has been answered. Otherwise, contact us by email or by phone and we will be happy to assist you.
EXCHANGES, RETURNS AND REFUNDS
Your comfort is our main priority and we understand the stresses of online shopping. Our Size/Try-On Guarantee program allows you to purchase your first order with no worries. Learn more.
Your comfort is our main priority and we understand the stresses of online shopping. Our Size/Try-On Guarantee program allows you to purchase your first order with no worries!
How Our Guarantee Works
- Place an order. Whether you're purchasing a single item or multiple, you and your purchase are always covered.
- Once you have received your order, open one size at a time and try on the product.
- Not the right fit? No worries! All you have to do is contact us and we are more than happy to exchange any unopened packages + the one item that you tried on for the correct size.
- When contacting us, please include your 4 digit order number and the product that you are having difficulties with.
- We will then email you a return label (from Canada Post) and ask you to return all unopened packages. Your packages will be shipped to you with the method that was selected in your original purchase.
Terms & Conditions
Please note that the 30 days Size/Try-On Guarantee will start the day the package has been received by the customer. This program only covers one unopened package and we highly recommend to all our customers to open one size of the product and try it on before opening the rest of your packages.
Size/Try-On Guarantee program only cover the customer’s first order of a specific product. If the replacement products are still not the right fit, Devon + Lang would be happy to exchange the unopened packages, however, shipping will be at the cost of the customer. Contact Us
to get started.
Returns and Legal Stuff
The Try On Guarantee policy applies to any Devon + Lang product purchased directly from Devon + Lang or from a Devon + Lang authorized dealer.Proof of purchase is required. If you are not satisfied with your product for any reason, Devon + Lang will provide a full refund within thirty (30) calendar days of purchase. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. After 30 calendar days from purchase, this policy no longer applies.
You may be required to return unopened products you no longer want from your order to a Devon + Lang handling center in order to receive credit. If you are asked to return products to a Devon + Lang handling center, a Devon + Lang Support Staff will email you an electronic return shipping label in PDF format from an authorized carrier. You are responsible for printing the electronic return shipping label provided to you via email and affixing it to the parcel prior to shipping. Only electronic return shipping labels will be provided to you. The package must be delivered by you to the carrier advised to you by Devon + Lang Support Staff. Devon + Lang will only assume the delivery charges and the risks of loss and damage when the return shipping label provided by Devon + Lang is applied. If you return product to Devon + Lang via any method other than using the Devon + Lang-issued return shipping label, you shall assume the delivery charges and the legal risks for products returned.
If your return is accepted and your purchase was made on the website, any amount debited from your method of payment with regard to the product will be credited. All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable.
Please allow at least 7 business days from when the goods are received at the Devon + Lang handling center for refunds to be processed.